Returns&Exchanges

Return & Exchange Policy

We strive to ensure that every customer is satisfied with their purchase. Therefore, we offer a 7-day return and exchange policy for all our products, including diamonds and certifications. Here’s how it works:

Communication

Before initiating a return or exchange, please contact us via email to inform us of your decision. Our customer service team will provide you with all the necessary instructions and guidelines to proceed with the return or exchange process.

Return Requirements

 To be eligible for a return or exchange, the product must be in its original condition, unused, and undamaged. The diamond and its certification must be returned together in the same package. Please ensure that the package is securely sealed to prevent any damage during transit.

Return Shipping

Customers are responsible for covering the return shipping costs, as well as any applicable customs duties, taxes, and insurance fees. We recommend using a reliable and traceable shipping method to ensure the safe return of your package. Please provide us with the tracking number once the package is shipped.

Refund Processing

Once we receive the returned package, our team will inspect the condition of the product and its accompanying certifications. If everything meets our return criteria, we will process your refund within 1-3 business days. The refund will be issued to the original payment method used at the time of purchase.

Exchange Process

 If you wish to exchange the product for a different item, please inform us of your desired exchange in the initial email communication. We will provide you with the necessary instructions and guidelines for the exchange process. Any price differences between the original and exchanged items will be settled accordingly.

Please note that personalized or custom-made products may not be eligible for returns or exchanges unless they are defective or damaged upon receipt. Additionally, any products purchased through special promotions or discounts may have specific return or exchange conditions that differ from our standard policy.

We are committed to providing excellent customer service and ensuring your satisfaction with our products. If you have any further questions or concerns, please don’t hesitate to contact our customer service team. We are here to assist you every step of the way.