FAQs
Frequently Asked Questions
About Us
SODALULU is a leading company specializing in the manufacturing and selling of high-quality lab-grown diamonds and jewelry.
At SODALULU, we believe in offering transparency and fairness in our pricing. Our diamonds are affordably priced due to our direct manufacturing processes and partnerships with other manufacturers. By cutting out middlemen and reducing operational costs, we can pass the savings directly to our customers.
We offer a 7-day return policy for all our products. If you’re not completely satisfied with your purchase, you can return it within 7 days for a full refund or exchange. Please refer to our return policy page for more details.
We offer free shipping on some orders. Our goal is to provide a convenient and hassle-free shopping experience for our customers.
Our corporate office is located at: Middle section of Guangzhou Road, Zhecheng County, Henan Province
Diamonds & Jewelry
We believe in offering transparency and fairness in our pricing. Our diamonds are affordably priced due to our direct manufacturing processes and partnerships with other manufacturers. By cutting out middlemen and reducing operational costs, we can pass the savings directly to our customers.
Yes, we are committed to providing the best value for our customers. If you find a similar lab-grown diamond at a lower price from another reputable retailer, we will match or beat that price. Please refer to our Low Price Policy for more details.
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To purchase our lab-grown diamonds, you need to contact us and our sales representative will provide you with a quote. We offer free shipping for some orders, but you may need to bear customs duties. For more information on international orders, please refer to our policy.
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Absolutely! We offer customization services for our lab-grown diamonds. Whether you’re looking to design an engagement ring, a necklace, or any other piece of jewelry, our expert team can help bring your vision to life. Please contact us to discuss your customization needs.
Yes, all of our lab-grown diamonds come with an IGI or GIA certificate from a renowned gemological laboratory. This certificate provides detailed information about the diamond’s characteristics, ensuring its quality and origin.
Lab-grown diamonds and natural diamonds have the same physical, chemical, and optical properties. The main difference is their origin: lab-grown diamonds are created in a laboratory using advanced technology, while natural diamonds are formed underground over millions of years. Both types of diamonds are real and offer the same beauty and durability.
Lab-grown diamonds are produced using one of two methods: Chemical Vapor Deposition (CVD) or High-Pressure High-Temperature (HPHT). These methods replicate the natural diamond formation process, creating diamonds with the same properties as those found in nature.
Our lab-grown diamonds adhere to strict quality standards and are graded based on the 4Cs: Cut, Color, Clarity, and Carat Weight. This ensures that each diamond meets the highest standards of excellence and beauty.
Production & Manufacturing
Yes, we offer leasing options for our lab-grown diamond production lines. This allows you to enter the market with lower upfront costs and flexibility in scaling your production.
When setting up a lab-grown diamond production facility, it’s important to consider factors such as the chosen growth method (CVD or HPHT), equipment selection, facility infrastructure, and trained personnel.
The production time for lab-grown diamonds varies depending on the chosen growth method and the size of the diamonds. CVD processes may take several weeks to months, while HPHT methods can range from a few days to months.
Yes, we welcome visitors to our factory to witness the lab-grown diamond production process. Please contact us to arrange a visit and learn more about our facilities and operations.
Strict quality control measures are implemented throughout the production process to ensure the desired diamond quality. This includes monitoring and controlling growth parameters, as well as performing regular inspections and grading.
Yes, lab-grown diamonds are considered more eco-friendly compared to natural diamond mining. They minimize environmental impacts such as land degradation, water pollution, and carbon emissions.
Yes, we offer customization options for lab-grown diamonds. You can specify your desired size, shape, and quality parameters, and our team will work to meet your requirements.
Orders
Once your order is placed, you will receive a confirmation email with an order number. You can also contact our customer service team or check the logistics order number to track the order status.
We do not currently support placing orders on the website. You can make an inquiry or contact us directly to tell us your order requirements. We will give you a quote and solve all international shipping issues.
We support TT(Telegraphic Transfer) and LC(Letter of Credit). Please refer to our International Order Policy for details.[URL]
If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
To cancel your order, please contact our customer service team promptly. We will try our best to accommodate your request if the order has not yet been shipped. However, once an order is shipped, it cannot be canceled.
Yes, we offer international shipping to various destinations. Please check our shipping policy for more information on shipping rates, delivery times, and any potential customs duties or taxes that may apply.
When you return items from an international order, you act as the exporter and are bound by your country’s shipping regulations. The customer is responsible for any shipping costs, including customs fees, taxes, postage, and duties, as well as the retrieval of customs fees and taxes collected by the carrier upon delivery of the package.
Shipping
We ship by air via DHL Express, including shipping insurance, and the shipping time is approximately 3-7 days.
Yes, we offer international shipping to various destinations around the world. Please check our shipping policy or contact us for specific information regarding shipping to your location.
Yes, we provide insurance coverage for all orders during transit. This ensures that your goods are protected against loss, damage, or theft.
The duration of international shipping varies depending on the destination country, chosen shipping method, and customs clearance process. Generally, it takes approximately 3-7days for orders to be delivered.
In the unlikely event that your shipment is lost during transit, please contact our customer service team immediately. We will assist you in filing a claim with the shipping carrier and provide necessary support to resolve the issue. Please note that our insurance coverage will compensate for the loss or damage in accordance with the terms and conditions specified in our shipping policy.
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